Transparent booking terms for your peace of mind. We believe clarity builds trust.
To secure your reservation, we require a 30% deposit at the time of booking. The remaining balance is due 60 days prior to your tour commencement date.
For bookings made within 60 days of the tour start date, full payment is required at time of booking.
Payment methods include wire transfer, credit card (Visa, Mastercard, American Express), or PayPal. Please note that credit card payments may incur a 2% processing fee.
All cancellation requests must be submitted in writing via email to bookings@sicilyluxurytours.com.
We reserve the right to modify itineraries due to circumstances beyond our control, including but not limited to weather conditions, venue closures, or force majeure events. In such cases, we will always provide comparable alternatives of equal or greater quality.
Guest-requested itinerary changes may incur additional fees depending on the scope of modifications. We will always inform you of any cost implications before confirming changes.
We strongly recommend comprehensive travel insurance covering trip cancellation, medical emergencies, and luggage loss. Sicily Luxury Tours acts as an intermediary for local service providers and cannot be held liable for personal injury or property damage.
EU citizens should carry their European Health Insurance Card (EHIC) for basic medical coverage within Italy.
Sicily Luxury Tours is not liable for injuries or damages resulting from force majeure events, third-party providers, or guest negligence. Our total liability is limited to the amount paid for the specific service in question.
Guests participate in all activities at their own risk and must disclose relevant health conditions to their personal concierge prior to tour commencement.
For questions regarding these terms, please contact our guest services team:
Email: bookings@sicilyluxurytours.com
Phone: +39 091 123 4567
Address: Via Roma 123, 90129 Palermo, Sicily, Italy